How to improve Customer Satisfaction: Employee Engagement

Image of a happy dog in a pink party hat, representing customer satisfaction. Image by Delaney Dawson on Unsplash.

The way you make your clients feel is your brand. 

Client feeling = product/service + customer service. 

The trouble is, we’re taught to focus almost exclusively on the first offering – product/service – and treat customer service as an afterthought. …

Career Development & Maximising Employee Engagement

Man wearing a suit with greyed hair opens his arms up towards a tall skyscraper, the top of which is obscured by the blazing sun, representing his future career development opportunities. Photo by Razvan Chisu via Unsplash.

Why Career Development matters

Everybody knows that an end goal in sight makes people feel more positive and more driven. But often, companies miss a few tricks when it comes to making their employees aware of the goals available to …

Why should I use employee surveys?

Picture of a speech bubble created using negative space – there is a green background carved into the shape of a bubble by a lot of yellow lined pieces of card. Inside the speech bubble, there are three scrumpled pieces of this yellow card which form an ellipsis. Photo by Volodymyr Hryshchenko on Unsplash

Why you need employee surveys

When you’re going out to market, you start out by doing some customer research. Once you’ve pushed your product or service out, you keep surveying your clients to see what drives your business forward – employee …

Growth Mindset

Image of two men – Fraser and Shem – stood next to each other in a workshop with tools behind them. Both are smiling.

Does throwing your student’s work away encourage a Growth Mindset? 

In the picture above, on the left, you’ll see Fraser, our CEO and Co-Founder, stood next to Shem, the man who taught him to make musical instruments, specifically viola de …

Perception of Survey Anonymity | Employee Feedback 

Survey anonymity is represented by a phone displaying a white padlock layered on a purple background. The phone is resting on a bright yellow surface. Image by franckinjapan.

Why your survey anonymity policy won’t cut it 

Almost all employee feedback surveys are anonymous. 

Whether the responses are posted into an old shoe box or filled out via an app, employees are rarely asked to put their name to …

How to hire employees for the
best Cultural Fit 

Two businesspeople are interviewing for a cultural fit. Man on the left is grinning happily from behind a laptop, woman on the right has her hand over her head and looks to be breaking out with laughter. Image by Aleksandra Sapozhnikova

7 minute read

What is this elusive Cultural Fit?

When you’re on the hunt for a new hire, you’re asking yourself two questions: 

‘Can they do the job?’ and ‘Are they a good fit?’ 

The first question is relatively easy …

Survey fatigue – The 4 main types and how to avoid them

Main image for the survey fatigue blog. Bored woman at a desk with a MacBook in front of her, staring into the distance resting her chin on her hand. Image by Magnet.Me on Unsplash.

Survey fatigue comes in an array of types, all of which can skew the results of the most well-written employee questionnaires.

  1. Question fatigue
  2. Long survey fatigue
  3. Disingenuous survey fatigue
  4. Survey response fatigue

Question fatigue

When you ask people a lot …