The Strain of Rapid Growth
Emily Christmas, Carrington West’s HR Person of the Year, was tasked with the unenviable responsibility of maintaining the company’s excellent culture during a phase of rapid expansion. While the growth was exhilarating, it stretched the team thin and put a strain on trying to keep the company culture and identity the same. The personal connection from the CEO, once a hallmark of their culture, was beginning to fray.
Their annual surveys, while well-intentioned, felt like relics, failing to capture the real-time pulse of her team. James Fernandes, the CEO, previously known for his hands-on approach, was now juggling a multitude of responsibilities, leaving less time for individual interactions. Emily knew she needed a solution that would allow her to genuinely understand her staff’s needs without relying solely on infrequent, limited data. She worried about the growing disconnect between leadership and the team.

Maintaining a Real Connection
Emily’s vision extended beyond simply managing HR; she aimed to revolutionise it. She set her sights on achieving Platinum Investors in People, a prestigious recognition that demanded more than just good intentions – it required robust, data-driven evidence.
She envisioned a company where every employee felt valued and heard, a place where growth didn’t compromise personal connections. She needed a system that could bridge the gap, enabling her to understand her team’s needs without needing to be omnipresent. She needed a system that could adapt in real-time, digging into questions and finding out what was and wasn’t working for people without manual input. She knew, with the right tools, she could prove the direct correlation between employee engagement and business success.
Here comes Wotter!
Then came Wotter, a modern HR system that promised to redefine how Emily connected with her team. It wasn’t just software; it was a strategic partner. Wotter provided real-time insights, allowing her to see the true pulse of her organisation, identify emerging trends, and address concerns before they escalated. The platform became her indispensable tool, automatically asking the right questions, to the right people, at the right time. It empowered her to make informed, data-driven decisions that had a tangible impact. She was able to provide the level of care her team needed to thrive, and wasn’t losing hours designing and sending surveys that may or may not be relevant.
Recruitment retention rates
National average vs Carrington West
Company Success
The results were undeniable. 100% revenue growth, a clear testament to a more engaged workforce. Emily, leveraging Wotter’s powerful data, secured Platinum Investors in People, validating her commitment to her team’s well-being. And then, the ultimate recognition: HR Person of the Year 2023. Her dedication and strategic vision, empowered by Wotter, had propelled the company forward. The 90% staff retention rate, significantly surpassing the industry standard of 60%, demonstrated that prioritising people was not just good for morale, it was a crucial driver of business success. She had proven her impact.
Your Story, Your Impact
Imagine having the tools to not only manage HR but to lead a transformative revolution within your organisation. Wotter empowers you to move beyond administrative tasks and become a strategic force, driving measurable business results. It’s about having the data to validate your instincts, the insights to make informed decisions, and the time to focus on what truly matters: your people. Like Emily, you can be the catalyst for change, the champion of your team, and the architect of a thriving, engaged workforce. It’s about claiming your agency and making a profound impact.
Book a Demo here and see how Wotter is different from other listening tools.